Privacy Policy
Last updated: April 29, 2026
Introduction
Lotus Rose Counseling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (lotusrosecounseling.com) or use our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide, including:
- Name, email address, and phone number (via contact forms)
- Information shared during consultation requests
- Service preferences and inquiry details
Information Collected Automatically
When you visit our website, we may collect:
- Browser type and version
- Pages visited and time spent on pages
- Referring website or search terms
- General geographic location (city/state level)
How We Use Your Information
- To respond to your inquiries and consultation requests
- To schedule and manage appointments
- To improve our website and services
- To send appointment reminders (with your consent)
How We Protect Your Information
We implement appropriate security measures to protect your personal information. Our website uses HTTPS encryption for all data transmission. We do not sell, trade, or share your personal information with third parties for marketing purposes.
HIPAA Compliance
As a mental health practice, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Information shared during therapy sessions is protected by therapist-client confidentiality and HIPAA regulations. This website privacy policy covers information collected through our website, not clinical records.
Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings at any time.
Website Analytics
We use Microsoft Clarity to understand how visitors interact with our website. Clarity captures anonymized data about your visit, including:
- Pages viewed, time spent, and navigation paths
- Mouse movements, clicks, and scroll behavior
- Session recordings (with all form inputs automatically masked)
- Device type, browser, and general geographic location
Clarity does not capture sensitive information entered into forms. All text input, phone numbers, and email addresses are automatically masked before the data is sent to Microsoft. We use this information solely to improve the website experience and identify usability issues. You can read more about Clarity's privacy practices at Microsoft's privacy statement.
We also use Google Analytics to understand overall website traffic patterns — pages visited, time spent, referral sources, and general geographic location. IP addresses are anonymized before being sent to Google. We use this data to improve our content and marketing, not to identify individual visitors. You can read Google's privacy practices at Google's Privacy Policy or opt out using the Google Analytics Opt-Out Browser Add-On.
If you prefer to opt out of all analytics, you can enable "Do Not Track" in your browser settings or use a privacy-focused browser extension.
Third-Party Services
Our website may contain links to third-party websites (such as Psychology Today profiles or social media pages). We are not responsible for the privacy practices of these external sites.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Opt out of communications at any time
Contact Us
If you have questions about this Privacy Policy, contact us at:
Lotus Rose Counseling
239 W. 520 N., Orem, UT 84057
Phone: (801) 642-4244
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.